PayBright Phone Numbers and Emails

Toll-Free Number:

  • (877) 276-2780

PayBright Email:

Customer Service
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PissedConsumer Club

Contact Information

PayBright Website:

PayBright Help Center:

Corporate Office Address:

PayBright
155 Wellington St W Suite 3740
Toronto, Ontario M5V 3H1
Canada

Other Info (opening hours):

Hours:

Monday- Friday: 9 AM – 7PM

Saturday, Sunday: Closed

More contact details

PayBright Rating Based on 25 Reviews

Rating details

2.2
more details
Customer service
Website
Product or Service Quality
Reliability

Rating stats

Rating trend

How Good is PayBright's Customer Service?

Daine Bld
Daine Bld
Feels Satisfied | Jun 23, 2023

Very good except the transfer to wait for a rep was long and robot message kept repeating the same sentence without pause for 25 min . I had no idea if I was waiting for nothing. Overall my wait time was an hour but I understand there was big system issues causing a large number of calls coming in.

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Kirstin Oiu
Kirstin Oiu
Feels Satisfied | May 09, 2023

It was satisfyed service

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Reegan Hiq
Reegan Hiq
Feels Disappointed | Mar 25, 2023

Not good

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Reta Bit
Reta Bit
Feels Satisfied | Feb 12, 2023

There service I very good

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Shaquill Tnj
Shaquill Tnj
Feels Satisfied | Feb 05, 2023

The agent after getting my information transferred to the person who have to give the extension for payment for that I was keep on waiting than the call disconnected, so I didn’t get my problem solved.

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Summary of PayBright Customer Service Calls

486 TOTAL
CALLS
10:28 AVG CALL
DURATION
26% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call PayBright?

Payments and Charges Question:

  • “Change payment method”
  • “Payment”
  • “Payment on my existing loan”

Request for Information Question:

  • “Find out my balance”
  • “Help with possible over charge”
  • “Checking balances”

Account Question:

  • “Change phone number”
  • “I want to pay the balance off”
  • “ACCOUNT - PAYMENTS”

Cards Question:

  • “I had lost the credit card that my payment was being withdrawn from monthly so January payment didn't go through. I have updated the card on my account and paid January payment for my apple phone and it willl show in next business day tomorrow.”
  • “Card change”
  • “Updationg my credit card and method of payment”

Product/ Service Question:

  • “Duplicate withdrawal”
  • “Product update”
  • “Loan”

Refund Question:

  • “I wanted my refund back, instead, they took another amount from my account. I am very disappointed.”
  • “Refund”
  • “Refunds”

Return/ Replace Question:

  • “I want to change my credit card”
  • “I want to change my credit card number”
  • “Return”

Activation/ Cancellation Question:

  • “Cancel account”
  • “Cancel order”
  • “Canceled order”

Website/ Application Question:

  • “Mt applications denied”
  • “Error on we site”

Staff Question:

  • “Talk with a customer service rep”

Other Question:

  • “Urgent”
  • “Collections”
  • “Receipt”

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